Returns & Exchanges

At Kreo, we stand behind the precision and quality of our electronic gear. If you are not completely satisfied with your purchase, you can return or exchange your items within 30 days of delivery.

1

Initiate Request

Log into your Kreo account and visit the 'Order History' section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

2

Pack Securely

Place the electronic device in its original packaging with all included cables, manuals, and accessories to ensure a full refund and prevent damage during transit.

3

Ship It Back

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

4

Quality Inspection

Once our technicians verify the device's condition and serial number, your refund or exchange will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing